By Tory McNally, Director of Human Resources Services, Legacy Bowes
Although human resources professionals spend a lot of time building structures, policy, processes, and procedures, we have to admit that we also spend a great deal of time navigating the gray of human behaviour and how to deal with issues when they arise. While there are judgement calls that need to be made when dealing with people, those decisions should be consistent, fair, and defensible.
At no time is this more true than when confronted with a workplace complaint.
203 Hits
